Support

Talk to a human.

Questions about your membership, a bug that's bugging you, or an idea that would make PuraGene better — send it over. A real person reads every message.

Email us directly

Response time

Within one business day, usually much faster.

Privacy & data requests

Export or delete your data anytime in the app under Settings, or ask us here — see our privacy policy.

This goes straight to our support inbox — no ticket bots between you and us.